Doll Repair Parts Policies and Procedures

Returns must be accompanied by a return authorization number as well as your order number to obtain proper and prompt credit. We will advise you as to the shipping method to use when returning an item. All returns must be clearly marked RETURN and must be sent back to us through the postal system. Items that are received with customs and duty owing will not be accepted and will be returned to you, so please be sure to mark them properly before sending back.

We strive to offer you the highest quality products at the best possible prices. Your satisfaction is very, very important to us. However, sometimes mistakes can happen, it might be that you ordered the wrong size of an item, or that something arrived and was not what you had thought it would be. Or maybe the item met with misfortune enroute….whatever the case, we will try our best to make things right!

What will happen if an item arrives broken?
A damaged item, will be replaced free of charge by us, just be sure to let us know immediatley upon receipt of the goods. If the packaging is noticeable damaged, we may want you to take photographs so that we can recoup our losses with the shipping company.

What if there is nothing wrong with my purchase but I am just not pleased with my choice?

We want you to be pleased, and will accept returns (please call or email us first for authorization). We don’t charge a handling or restocking charge, but you will be responsible for all shipping costs.

What will happen if my order gets lost in shipping?
All of our orders are shipped with insurance. There can be a delay in refunding your credit card, while the item is being tracked by the postal service, but you will never loose out.

What if I order something that is time sensitive and it is delivered too late?
Nothing is a sure thing, there can be delays in shipping time, customs delays, and other variables that are beyond our control.Leave yourself ample shipping time to allow for these variables. If an item is not received when you absolutely need it, let us know, and when it does arrive, refuse shipment. By doing this, shipping will only have to be paid once. If you choose to not accept delivery of an item due to a shipping delay, your credit card charges will be reversed upon the item’s safe arrival back to us, less the original shipping costs.

Special orders are non returnable, unless they do not meet manufacturers secifications. All returns must be received in original packaging, in perfect condition, accompanied with your return authorization number and order number clearly marked on packaging to receive proper and prompt credit. Returns without these specifications will not be accepted.

At Doll Repair Parts we Protect Your Privacy

We collect online information for the sole purpose of serving you more efficiently, and making your online shopping experience more enjoyable.
Please be assured that our policy is to never sell customer information to an outside party..period.

Consistent with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request Personally Identifiable Information from anyone under the age of 13 without first requesting verifiable parental consent.

We want to ensure you are always satisfied with our services, and our relationship with our users is paramount to our success. In an ongoing effort to create a hospitable environment for you and all our users, we ask that you read our Service Policy.

We hope your online experience with us is positive and rewarding.

Cookie Policy

Doll Repair Supplies (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

This cookie policy was created using Termly.


A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase

procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.


The following types of cookies may be used when you visit the Site:

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Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.


Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

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